Support
Help with Muse AI profiles, subscriptions, privacy, and technical issues.
Quick fixes
- Profile: Muse creates and restores the numbered profile automatically on this PC. No email or social login is required.
- Subscription: connect Microsoft Store to the account used for purchase, then open Settings → Restore purchases.
- AI request failed: check your connection, reduce attachment size, and try again. Files are limited to supported formats and 8 MB each.
- Usage limit reached: wait for the next monthly reset or choose an available paid plan.
- Reset profile: open Settings → Reset profile. This removes the old local profile and automatically creates a new one.
Contact route
For account, privacy, legal, or technical assistance, use the publisher contact option displayed on the official Microsoft Store product page for Muse AI : Chat Bot AI Assistant. Include the app version, Windows version, a short description, and any visible error message. Never send a password, verification code, API key, or payment-card number.
Microsoft Store billing, cancellation, and refund requests are handled through your Microsoft account order history and Microsoft Support.
Response and privacy
Support information is used only to investigate and answer your request, protect the service, and meet legal obligations. See the Privacy Policy for more information.